Terms of Service

Last Updated: September 9, 2026

1. Acceptance and scope

These Terms of Service (the “Terms”) govern your access to and use of Cotl’s websites, web application, pet and household records, AI-enabled features, exports, Care Notes pages and sharing features, emails, and related products and services (collectively, the “Services”). “Cotl,” “we,” “us,” and “our” mean Cotl, Inc., a corporation incorporated in the State of Delaware. “You” means the person who visits or uses the Services, including an account holder. If you use the Services on behalf of an organization, you represent that you are authorized to bind it to these Terms.

By creating an account, purchasing a subscription, clicking to accept these Terms, or otherwise using an account-based feature, you agree to these Terms. Additional terms shown when you use a particular feature or purchase an offer also apply. If those additional terms conflict with these Terms, the additional terms control only for that feature or offer. Cotl’s Privacy Policy describes how Cotl handles personal information in connection with the Services.

2. Eligibility and United States availability

You must be at least 18 years old and legally capable of entering a contract to use the Services. The Services are intended and offered only for use in the United States. Although the website or application may be technically accessible elsewhere, Cotl does not represent that the Services are appropriate or legally available outside the United States. You may not use the Services where doing so would violate applicable law.

3. What Cotl provides

Cotl helps pet owners create and maintain a persistent record about their pets and household, use that record to receive contextual assistance, and deliberately share selected information with people they trust. Depending on the functionality Cotl makes available, the Services may let you add information directly; upload documents, images, or other sources; extract or organize information into editable drafts; search, retrieve, summarize, or ask questions about the record; generate outputs based on the record; create printable or downloadable materials; and create Care Notes for pet sitters or other caregivers.

Profile information may include pet identity and photos; food, routines, medications, preventatives, health history, behavioral needs, household rules, emergency instructions, veterinary and other contacts; details that are useful to a caregiver; and information for aging, end-of-life, or longer-term planning. The available features, fields, plans, limits, and interfaces may change over time.

4. Cotl is an information tool, not a care provider or professional adviser

Cotl organizes and communicates information. Cotl does not board, supervise, transport, treat, insure, monitor, rescue, or take custody of any animal. Cotl does not select, screen, hire, direct, or guarantee a sitter, caregiver, veterinarian, emergency contact, backup contact, or other third party. You are responsible for choosing trustworthy caregivers and confirming that they are willing and able to provide the requested care.

The ordinary profile, record, AI, Care Notes, sharing, and export features do not provide veterinary, medical, behavioral, legal, financial, estate-planning, emergency-response, or other professional advice. Unless Cotl expressly identifies a separate offering as a legal document or planning product subject to additional terms, content stored in or generated through those ordinary features is not a diagnosis, prescription, medical record maintained by a veterinary practice, legal instrument, will, trust, power of attorney, guardianship appointment, transfer of animal ownership, or guarantee that an instruction will be followed or legally enforceable. Consult qualified professionals for advice appropriate to your circumstances.

Cotl is not an emergency service and does not monitor accounts or Care Notes for emergencies. In an emergency, contact 911, your veterinarian, an emergency veterinary hospital, animal poison control, or another appropriate responder directly. Do not rely on Cotl to send or receive urgent communications.

5. Accounts and household access

5.1 Registration

You must provide accurate, current, and complete registration information. Cotl may offer email-and-password sign-in, a sign-in code or magic link, Google sign-in, Apple sign-in, or other authentication methods. If you use a third-party sign-in method, its separate terms and privacy practices also apply. Some actions, including creating a share link or exporting account information, may require a confirmed email address.

5.2 Account security

You are responsible for safeguarding your account credentials, keeping access to your email account and devices secure, and all activity under your account. Do not share a password, sign-in code, or magic link. Notify support@cotl.pet promptly if you suspect unauthorized access. Cotl may require additional verification before restoring access, exporting information, changing an account email, or processing a deletion request.

5.3 Household account

Account, household, pet, member, and shared-access capabilities are subject to the functionality and limits Cotl makes available for your plan. Do not give another person your account credentials. If Cotl enables household members or collaborators, each person must use the access method assigned to them and comply with any applicable terms. A person may be able to receive Care Notes without creating a Cotl account.

6. Your Content and responsibilities

6.1 Your Content

“Your Content” means information, text, instructions, records, contact details, files, photos, comments, and other material that you submit, upload, import, save, or share through the Services. As between you and Cotl, you retain ownership of Your Content. These Terms do not transfer ownership of Your Content to Cotl.

6.2 Limited license to operate the Services

You grant Cotl a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, modify, format, analyze, create derivative works from, transmit, display, distribute, and otherwise process Your Content for operating, providing, maintaining, securing, supporting, developing, and improving the Services; performing functions you request or enable; using service providers acting for Cotl; and complying with law. Cotl may retain and process Your Content in accordance with Cotl’s retention practices and applicable law, including after you delete particular content or close an account.

6.3 Your promises about Your Content

You represent and warrant that you have all rights, permissions, consents, and authority needed to provide and use Your Content through the Services. This includes permission to upload photographs or records created by someone else and to provide personal information about caregivers, household members, veterinarians, emergency contacts, or other people. For a Care Notes recipient, this includes all rights, permissions, consents, and authority required to provide Cotl with the recipient’s first name, last name, email address, phone number, and other recipient information; direct Cotl to use that information for Care Notes sharing; and direct Cotl to send emails, text messages or SMS, links, notifications, or other communications to that recipient when you enable or request that functionality. You are responsible for the accuracy of recipient contact information and for ensuring that Cotl’s use of it at your direction is lawful and authorized. You must not submit information you are prohibited from disclosing or use Cotl to violate another person’s privacy, confidentiality, publicity, intellectual-property, or other rights.

6.4 Accuracy and review

You are responsible for reviewing Your Content and keeping it accurate, complete, and current. Pet-care information can become outdated and errors may cause harm. Confirm medication names, dosages, schedules, allergies, veterinary contacts, emergency instructions, access information, and other important details directly with the appropriate professional or caregiver. Cotl does not independently verify Your Content.

7. Uploaded files and AI-enabled features

7.1 File uploads

The Services may allow you to upload documents and images for storage or import. You are responsible for keeping your own backup copies. Do not upload malicious code, executable content, unlawful material, or files you do not have the right to use. Cotl may impose file types, size limits, storage limits, or other technical restrictions and may reject or remove files that create security, legal, or operational risk.

7.2 AI-enabled features

Cotl may offer features that use artificial intelligence or similar automated systems to work with Your Content and other information available through the Services. Depending on the feature, these systems may extract or organize information from documents or images; search or retrieve information from a pet record; summarize or synthesize record content; answer questions; or generate drafts or other outputs. To perform a request, Cotl and its service providers may process your prompt, the sources you select, and portions of the pet or household record that Cotl determines are relevant to the requested feature.

7.3 AI outputs and your review

AI-enabled features can misunderstand sources, omit relevant context, retrieve the wrong record, make unsupported inferences, or generate inaccurate, incomplete, outdated, or inappropriate output. Output is not a verified record or professional advice. You are responsible for reviewing it against the underlying sources and your current knowledge before relying on, saving, or sharing it, especially when it concerns medication, health, behavior, safety, emergency instructions, home access, or legal or financial planning. Cotl does not guarantee that an AI-enabled feature will identify every relevant detail, preserve the meaning of a source, or produce a correct answer.

7.4 Original files and saved information

An original source, information extracted from it, and other information or output saved to a pet record may be maintained separately. Deleting one does not necessarily delete the others.

8. Care Notes and deliberate sharing

8.1 Owner-selected information

Care Notes are owner-directed selections of information for a sitter or other caregiver. You may share Care Notes as a PDF or, if you are on a paid plan, through a link. You decide what to include for each sharing occasion. Cotl does not automatically expose your entire household profile. Your home address, entry instructions, alarm information, lock or key details, and other home information are included only when you deliberately select them for the applicable Care Notes.

8.2 Links are credentials

A Care Notes link functions like a credential. Anyone who has a working link may be able to view the information it displays without creating an account or accepting terms with Cotl. A link may remain live until you turn it off or may be viewable only during a period you select. An indefinite link may reflect the latest profile information selected for that share as you update it. You can turn links on or off through your account. Send links only to people you trust, turn off a link promptly if it reaches the wrong person or is no longer needed, and do not post a link publicly or include it in an insecure public calendar, forum, or social-media post.

8.3 Your responsibility for sharing

Cotl does not select, screen, or control a Care Notes recipient, and a recipient does not enter into a contract with Cotl merely by receiving or viewing a Care Notes PDF or link. You are responsible for choosing each recipient, deciding what to share, and assuming the risks associated with sharing that information. A recipient may have duties to you under applicable law or a separate agreement, but Cotl is not a party to that relationship.

8.4 Forwarding and saved copies

Once you share Care Notes as a PDF or through a link, a recipient may download, screenshot, print, copy, photograph, forward, or otherwise retain the information. Cotl cannot control or recall copies saved outside the Services, even if you later turn off the link or the selected access period ends. You are responsible for deciding whether sharing a particular item is appropriate.

9. Free and paid plans

9.1 Free plan

Cotl may offer a free plan with the features and limits Cotl makes available from time to time. Cotl may add, remove, restrict, or change free-plan features or limits, subject to applicable law. A free plan may not include every sharing, AI-enabled, storage, collaboration, or premium feature.

9.2 Paid subscriptions

Cotl may offer paid subscriptions at the price, billing interval, and with the features and limits displayed at checkout or in the applicable offer. The terms presented when you purchase control the subscription. Fees do not include taxes unless Cotl states otherwise.

9.3 Automatic renewal and authorization

A paid subscription renews automatically for successive periods matching the billing interval shown at checkout until canceled. Before you purchase, Cotl will show the price, renewal frequency, and how to cancel. By purchasing, you expressly authorize Cotl and its payment processor to charge the payment method you provide for the initial term and each renewal, including applicable taxes. Keep your billing information current.

9.4 Cancellation

You may cancel renewal at any time using the cancellation method Cotl makes available, subject to applicable law. Cancellation stops future renewal charges and normally takes effect at the end of the period already paid for. Unless Cotl states otherwise, canceling a subscription does not delete your account or profile.

9.5 Price changes

Cotl may change subscription prices for a future renewal term. Cotl will provide any notice and opportunity to cancel required by applicable law. A price change does not affect the current paid term unless you agree otherwise.

9.6 Refunds

Except where required by law or expressly stated in an offer shown at the time of purchase, payments are non-refundable and Cotl does not provide prorated refunds for a partially used subscription term. Cotl may grant a refund on a case-by-case basis in its discretion. If Cotl displays a specific refund guarantee at checkout or in the purchase offer, that guarantee is part of your purchase and controls for its stated period.

9.7 Payment problems and subscription expiration

If a payment is declined, reversed, disputed, or overdue, Cotl may retry the payment, ask you to update your method, suspend paid features, or end the subscription. When a paid subscription ends, affected features and Care Notes may become unavailable immediately or after a transition period Cotl makes available. You remain responsible for amounts properly incurred before cancellation or termination. Contact support@cotl.pet before initiating a chargeback if you believe a charge is incorrect so we can investigate.

10. Communications

You agree that Cotl may send service-related communications electronically, including account verification, security notices, Care Notes delivery, billing receipts, renewal or price notices, legal notices, and support responses. Transactional communications are part of the Services and may continue even if you unsubscribe from marketing. You may opt out of marketing email using the unsubscribe method provided in the communication or through other methods Cotl makes available or applicable law requires. You are responsible for keeping your email address current.

11. Acceptable use

You may not use or attempt to use the Services to:

• violate law, these Terms, or another person’s rights;

• harm, threaten, harass, deceive, exploit, stalk, or impersonate another person;

• upload malware, executable code, corrupted files, or content designed to evade security controls;

• gain unauthorized access to an account, Care Notes link, system, network, or data;

• probe, scan, scrape, crawl, benchmark, reverse engineer, copy, or extract the Services except as law expressly permits;

• interfere with availability, impose an unreasonable load, bypass a limit, or use automated means without written permission;

• use another person’s information for advertising, profiling, discrimination, or a purpose unrelated to the pet care for which it was shared;

• use the Services, Cotl-generated outputs, or Cotl proprietary materials to train, develop, benchmark, or improve any AI model, product, or service, including one that competes with Cotl, except with Cotl’s written permission;

• sell, sublicense, rent, or commercially exploit access to the Services or Cotl materials without written permission; or

• help another person do any of the above.

Cotl may investigate suspected misuse, preserve relevant evidence, restrict links, or cooperate with lawful requests. Cotl is not obligated to monitor all content and does not undertake a general duty to do so.

12. Cotl intellectual property

The Services, including Cotl’s software, design, text, graphics, templates, brand elements, and other materials provided by Cotl, are owned by Cotl or its licensors and are protected by intellectual-property laws. Subject to these Terms, Cotl grants you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Services for their intended household pet-care purposes. No other rights are granted.

Your Content remains yours, including when it appears in an export, and nothing in these Terms restricts your lawful use of Your Content after export. An export may also include Cotl’s software-generated layouts, formatting, templates, presentation, branding, or other proprietary elements, which remain owned by Cotl or its licensors. You may not remove proprietary notices; extract or commercially exploit those proprietary elements apart from the export’s intended use; reproduce Cotl’s application or templates for resale; create a competing service from Cotl materials; or use Cotl’s marks without written permission. If you send feedback or suggestions, you grant Cotl a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or compensation.

13. Privacy

Cotl’s Privacy Policy describes how Cotl handles personal information in connection with the Services and the choices that may be available to you. The Privacy Policy is a notice of Cotl’s practices and is not incorporated into, and does not form part of, these Terms. Because Care Notes may contain sensitive household and pet-care information, review each share carefully and use the privacy controls provided.

14. Third-party services and links

14.1 Service providers used by Cotl

Cotl may use affiliates, vendors, and contractors to perform functions for the Services, including hosting, authentication, storage, payment processing, communications, analytics, security, support, and AI-enabled processing. Cotl may allow those providers to process Your Content and other information in connection with the functions they perform. Cotl’s Privacy Policy describes the categories of providers and information disclosures. Additional information about Cotl’s current providers is available on Cotl’s Service Providers and Subprocessors page. A provider may also apply its own terms when you interact with a service it offers directly.

14.2 Independent third-party services and sites

The Services may link to, embed, interoperate with, or allow you to access products, content, websites, or services offered independently by third parties. Your decision to access or use an independent third-party service is between you and that third party and may be governed by its terms and privacy policy. Cotl does not control and is not responsible for an independent third party’s content, acts, availability, security, products, services, or data practices. A link or integration does not imply Cotl endorses or guarantees the third party.

15. Service changes, beta features, and availability

Cotl may add, modify, suspend, restrict, or discontinue features, functionality, plans, or the Services, subject to applicable law. Beta, preview, or experimental features may be incomplete, change without notice, or be withdrawn, and may be subject to additional terms.

The Services may be interrupted by maintenance, internet or provider outages, security incidents, disasters, or other events. Cotl does not guarantee uninterrupted availability, permanent storage, delivery of every message, or that every link or export will work on every device. Maintain independent copies of information needed for time-sensitive or emergency care.

16. Suspension and termination

16.1 By you

You may stop using the Services at any time. You may cancel a paid subscription as described in Section 9 and request account deletion as described in the Privacy Policy. Subscription cancellation and account deletion are different actions.

16.2 By Cotl

Cotl may suspend or terminate access, restrict a Care Notes link, or remove content if Cotl determines that you violated these Terms, created a security or legal risk, failed to pay an amount due, used the Services fraudulently, exposed another person or animal to harm, or if Cotl modifies or discontinues the applicable Service. Cotl may provide notice or an opportunity to cure in its discretion, except where notice is required by applicable law.

16.3 Effect

Upon termination, your license to use the Services ends. You are responsible for exporting information you want to keep while you have access to the Services. Cotl may retain or delete information as described in the Privacy Policy. Sections that by their nature should survive—including ownership, payment obligations, disclaimers, liability limits, indemnity, dispute resolution, and miscellaneous terms—will survive.

17. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” COTL AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS DISCLAIM ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, SECURITY, AVAILABILITY, AND QUIET ENJOYMENT.

WITHOUT LIMITING THE FOREGOING, COTL DOES NOT WARRANT THAT INFORMATION, AI OUTPUT, EXPORTS, CARE NOTES, MESSAGES, OR NOTIFICATIONS ARE ACCURATE, COMPLETE, CURRENT, OR SUITABLE FOR A PARTICULAR ANIMAL OR SITUATION; THAT A CAREGIVER WILL OPEN OR FOLLOW INSTRUCTIONS; THAT A PET WILL RECEIVE ANY PARTICULAR STANDARD OF CARE; OR THAT THE SERVICES WILL PREVENT LOSS, INJURY, ILLNESS, ESCAPE, PROPERTY DAMAGE, OR DEATH. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME OF THESE DISCLAIMERS MAY NOT APPLY TO YOU.

18. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COTL AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR BUSINESS OPPORTUNITY; OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF COTL AND THE OTHER COTL PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO COTL FOR THE SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) $100.

These limitations apply to all theories of liability and even if a limited remedy fails of its essential purpose. They do not limit liability that cannot lawfully be limited, including liability for Cotl’s fraud, willful misconduct, or gross negligence where applicable law prohibits limitation. Your state may provide additional rights.

19. Indemnification

To the extent permitted by law, you will defend, indemnify, and hold harmless Cotl and its affiliates, officers, directors, employees, and contractors from third-party claims, demands, damages, judgments, losses, liabilities, costs, and reasonable attorneys’ fees arising from (a) Your Content, including recipient information you supply; (b) your unlawful or unauthorized use of the Services; (c) your breach of these Terms; (d) your infringement or violation of another person’s rights; (e) your lack of any right, permission, consent, or authority required to provide recipient information or direct Cotl to use it; (f) an email, text message or SMS, link, notification, or other communication Cotl sends to a recipient at your direction; or (g) an alleged privacy, communications, publicity, or other rights violation arising from recipient information you supply, your Care Notes sharing, or a communication Cotl sends at your direction. Cotl will provide reasonable notice of a covered claim and may control the defense and settlement. You may not settle a claim in a way that admits fault by or imposes obligations on Cotl without Cotl’s written consent. This Section applies to the fullest extent permitted by applicable law.

20. Dispute resolution and arbitration agreement

20.1 PLEASE READ THIS SECTION

This Section 20 affects your legal rights. Except for the limited exceptions below and unless you timely opt out, you and Cotl agree to resolve covered disputes through binding individual arbitration instead of in court. Arbitration has no judge or jury, court review of an award is limited, and class or representative procedures are not available.

20.2 Informal resolution first

Before starting arbitration, the claimant must send the other party a written Notice of Dispute and allow 30 days for a good-faith effort to resolve it. A notice to Cotl must include the claimant’s name, account email, mailing address, a description of the dispute, the specific relief requested, and the claimant’s personal signature. Send it to legal@cotl.pet with the subject “Notice of Dispute” or by mail to Cotl, Inc., Attn: Notice of Dispute, 367 St Marks Ave #1129, Brooklyn, NY 11238. Cotl may send its notice to your account email, mailing address, or another contact method associated with your account. Any applicable limitations period is tolled during this 30-day process.

20.3 Agreement to arbitrate

If the dispute is not resolved within 30 days after a complete notice is received, either party may initiate binding arbitration. This agreement covers any dispute, claim, or controversy between you and Cotl arising out of or relating to these Terms, the Privacy Policy, the Services, Your Content, communications, purchases, or the relationship between you and Cotl, whether based in contract, tort, statute, fraud, misrepresentation, or another legal theory, and whether the dispute arose before or after you accepted these Terms.

20.4 Rules and administrator

The arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, as modified by these Terms. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement. Information about AAA and its rules is available at www.adr.org. If AAA is unavailable or unwilling to administer the arbitration, the parties will select another nationally recognized consumer-arbitration provider, or a court of competent jurisdiction will appoint one.

20.5 Location, format, fees, and remedies

Unless the parties agree otherwise, arbitration may be conducted by video, telephone, written submissions, or in person in the county where you live. AAA’s Consumer Arbitration Rules govern filing and arbitrator fees, and Cotl will pay amounts it is required to pay under those rules or applicable law. The arbitrator may award the same individual remedies a court could award, including attorneys’ fees where authorized, but only to the extent needed to resolve the individual claimant’s dispute.

20.6 Exceptions

Either party may bring an individual action in small-claims court if it qualifies and remains there. Either party may seek temporary or preliminary injunctive relief in court to prevent actual or threatened infringement, misappropriation, or unauthorized access to intellectual property, accounts, Care Notes, or computer systems while arbitration is pending. Nothing in this section prevents you from reporting an issue to a government agency, and an agency may seek relief if the law permits.

20.7 No class or representative proceedings

YOU AND COTL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF, CLASS MEMBER, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR ARBITRATION. The arbitrator may not combine more than one person’s claims or preside over a class or representative proceeding. If applicable law does not permit a particular request for public injunctive relief to be arbitrated individually, that request will be decided by a court after the arbitrable claims are resolved.

20.8 Thirty-day right to opt out

You may opt out of this arbitration agreement by sending a personally signed notice within 30 days after you first accept these Terms. The notice must state that you opt out of the arbitration agreement in Cotl’s Terms of Service and include your full name and account email. Email it to legal@cotl.pet with the subject “Arbitration Opt-Out” or mail it to Cotl, Inc., Attn: Arbitration Opt-Out, 367 St Marks Ave #1129, Brooklyn, NY 11238. Opting out affects only arbitration; the rest of these Terms still applies. An opt-out submitted by someone purporting to act for multiple people is ineffective for anyone other than the personally identified and signing account holder.

20.9 Severability

Except as provided in Section 20.7, if any part of this arbitration agreement is unenforceable, it will be severed and the remainder will remain in effect. If the class-action waiver in Section 20.7 is found unenforceable as to a particular claim or request for relief, that claim or request will proceed in court and the rest will be arbitrated.

21. Governing law and courts

These Terms and any dispute not subject to arbitration are governed by the laws of the State of Delaware, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs Section 20. Any court proceeding permitted under these Terms must be brought exclusively in (a) a state court located in Kings County, New York, or New York County, New York, or (b) the United States District Court with jurisdiction over the applicable county. Each party consents to personal jurisdiction and venue in those courts. This choice does not deprive you of non-waivable consumer protections of the state where you live.

22. Changes to these Terms

Cotl may update these Terms to reflect changes in the Services, law, or business practices. The “Last updated” date shows when they were revised. Cotl will provide notice as required by applicable law or as Cotl otherwise determines appropriate and may require you to accept updated Terms before continuing to use some or all of the Services. Changes apply prospectively from the stated effective date. If you do not agree to updated Terms, you must stop using the Services and cancel renewal before they take effect. Changes to Section 20 will not apply to a dispute of which Cotl had actual notice before the change took effect.

23. Miscellaneous

23.1 Entire agreement

These Terms and any applicable offer or feature-specific terms are the entire agreement between you and Cotl concerning the Services and supersede prior or contemporaneous agreements on that subject. The Privacy Policy is a notice of Cotl’s data practices and is not part of this contractual agreement. Headings are for convenience only.

23.2 Severability and waiver

Except as specifically stated in Section 20, if a provision is unenforceable, it will be modified to the minimum extent necessary or severed, and the rest will remain effective. A failure to enforce a provision is not a waiver. A waiver must be in writing and applies only to the specific instance stated.

23.3 Assignment

You may not assign these Terms or transfer an account without Cotl’s written consent. Cotl may assign or transfer these Terms, in whole or in part, without your consent. Subject to the foregoing, these Terms bind and benefit the parties and their permitted successors and assigns.

23.4 Force majeure

Cotl is not liable for delay or failure caused by events beyond its reasonable control, including internet or utility failures, labor disputes, natural disasters, epidemics, war, terrorism, civil unrest, government action, provider outages, cyberattacks, or failures of third-party infrastructure.

23.5 No agency or third-party beneficiaries

These Terms do not create an employment, partnership, joint venture, fiduciary, agency, or franchise relationship. Except for the Cotl parties protected by Sections 17–19, no person is a third-party beneficiary of these Terms, including a pet sitter, contact, veterinarian, household member, or Care Notes recipient.

23.6 Electronic notices

You consent to receive agreements, disclosures, and notices electronically. Electronic communications satisfy legal requirements that communications be in writing. Keep copies for your records. Legal notices to Cotl must be sent as specifically required in these Terms; ordinary support questions should be sent to support@cotl.pet.

24. Contact us

Questions about the Services or these Terms may be sent to:

Cotl, Inc.
367 St Marks Ave #1129
Brooklyn, NY 11238
support@cotl.pet

Privacy requests: privacy@cotl.pet
Legal notices: legal@cotl.pet