COTL FREQUENTLY ASKED QUESTIONS
Questions about Cotl
Having questions means you’re a good pet parent.
Find answers about pet profiles, records and documents, Care Notes, sharing, pricing, privacy, and your account.
Start with the question you have.
About Cotl
Learn the basics about what Cotl is, who we are, and who this is for.
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Cotl is a place to keep your pet's records alongside the routines, preferences, relationships, quirks, and observations that shape their life and care. You can use that information yourself or create Care Notes for someone else.
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Cotl is pronounced like “coddle.” It’s an acronym for the name of four pets who were special to Sean, Cotl’s founder and CEO: Charlie, Odin, Thor, and Loki.
Learn more about each of the pet’s behind Cotl on the Meet Cotl page.
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We’re self-proclaimed “crazy pet parents”. We do all the hard work day-to-day, but our pets are the ones calling the shots.
Meet each of our teammates, and read the stories about us and our pets, on the Meet Cotl page.
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Cotl is for people who see their pets as someone, not something. It’s for pet parents who want everything they know about their pets to remain useful in everyday care, appointments, travel, emergencies, and the times when someone else steps in.
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You can use Cotl for any pet. Some current features may work best for cats and dogs. We are building tailored features for other pet species.
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Pet records are part of Cotl, but they are not the whole profile. Cotl also gives you a place for the routines, preferences, relationships, quirks, and small accommodations that help someone understand your pet as an individual.
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No. Keeping your pet's records, routines, observations, and personal details together can also support your own care and help you prepare for appointments, changes, travel, or emergencies.
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A Cotl Pet Profile is the ongoing place where you keep your pet's records, documents, health information, routines, needs, preferences, relationships, quirks, and observations.
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Start with what matters now. That might include veterinary records, medications, providers, daily routines, food, behavior, comfort, important relationships, or the small signals you have learned to recognize.
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No. Begin with the essentials and add information as you remember it. Your pet's profile is meant to grow and change with them.
We’ll guide you with questions, suggestions, and ideas we recommend depending on your main priority right now: preparing for a pet sit, dropping your dog somewhere, getting things organized, or preparing for an emergency.
We’ll also help you build out a complete pet profile over time, at your own pace.
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Yes. You can update your pet's information at any time by logging back into your account dashboard. We encourage you to update it whenever their’s new information about your pet.
That could be when their health, routines, and circumstances change. Or, it could be when you find their new favorite treat or toy.
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Yes. We make it easy to create and maintain separate profiles for the pets in your household.
Cotl Pet Profiles
Set up a profile with all the details that make our pet who they are.
Records and documents
Keep important files organized and easy to access, and turn them into helpful insights about your pet’s care.
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Yes. You can upload searchable PDF or Word files and keep them with your pet's information in Cotl.
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Yes! We encourage you to upload searchable PDF or Word files and keep them with your pet's information in Cotl.
If you currently have a Google Doc you update and share with a sitter, we recommend exporting that Google Doc as a DOCX file and then uploading it to Cotl. You can also link your Google Drive account to Cotl and upload your sitter instructions directly.
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The documents you upload are securely stored in your Cotl Pet Profile so you can quickly find them whenever you need.
Coming soon, we’ll be able to automatically extract your sitter instructions, pet information, and other pet insights from your documents to help build your Cotl Pet Profile and Care Notes.
Care Notes
Easily build care instructions tailored to specific situations: from everyday care to “just in case.”
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Care Notes are a clear guide for a pet sitter, dog walker, vet, groomer, boarding facility, family, friends, or other people who care for your pet.
They’re created from specific categories of information in your pet's profile and tailored to a particular person or situation, like a house sit, boarding, drop-ins, or just in case.
You decide what belongs in them before sharing anything.
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Tell Cotl who will receive the Care Notes and what kind of care they will provide. Cotl guides you through the information that may matter, points out details that are missing or may need updating, and lets you choose what to include.
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Yes. A pet sitter, dog walker, veterinarian, family member, or other caregiver may need different information. You can create Care Notes for the person and situation without sharing the entire pet profile.
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Yes. Cotl can help you prepare Care Notes with the routines, medication information, contacts, preferences, and personal details your sitter may need.
Learn about Care Notes for pet sitters.
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Yes. You can prepare Care Notes for different care arrangements and situations, including veterinary appointments, travel, emergencies, walks, visits, and overnight care.
Sharing
Make it quick and easy to share the right information with the right people.
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You can create Care Notes and download them as a PDF to share or print yourself. With our Premium plan, you can also send Care Notes through a live link.
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A PDF is a fixed copy that you can save, print, or send. A live link can reflect updates to the information you shared, work during selected dates, and be turned off when it is no longer needed.
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No. Someone receiving a live link can open it and view the Care Notes on their phone or computer’s internet browser without downloading an app.
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No. Someone receiving a live link can open it and view the Care Notes without creating a Cotl account. You can also send a downloaded PDF directly.
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Yes. A live link automatically reflects changes to the types of information you shared, so the person using it can see the updated information.
Forgot to add a medication? Want to add more details about the litter box? Make those changes any time without having to resend a new link.
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Yes. You can make a live link available during selected dates and turn it off when it is no longer needed.
Pricing
Simple pricing for your whole pet family.
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Yes. Cotl's Free plan lets you create pet profiles, add and maintain information, upload and store records and documents, create Care Notes, and download them as PDFs to share.
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Premium is required to send Care Notes through a live link. Everything else described in the Free plan remains available without a Premium membership.
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Premium costs $29 per year for your household. That is less than $2.50 per month, billed annually.
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No. One Premium membership covers the pets in your household and the live links you create for their care.
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Yes. Premium renews automatically each year.
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Email support@cotl.pet for help canceling your Premium membership.
Privacy and account management
Your information and your peace of mind.
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People you share Care Notes with can see the information you chose to include in the PDF or live link you send them.
We take your privacy seriously and design Cotl to keep your information in your control. For information about how Cotl collects, uses, discloses, and retains personal information, read our Privacy Policy.
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Cotl's Privacy Policy describes its security and identity-verification practices, along with the limits of those measures. Read the current policy for the complete explanation.
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Email privacy@cotl.pet. Cotl may ask for information to verify your identity. Some information may need to be retained as described in the Privacy Policy.
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Email support@cotl.pet for help with deleting your account. Cotl may ask you to verify your identity, and some information may need to be retained as described in the Privacy Policy.
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For product or account help, email support@cotl.pet. For privacy questions or requests, email privacy@cotl.pet.
Share the way you need
Share a PDF for a fixed copy, or a live link for maximum control. Live links give recipients access to up-to-date information they can download or view on their phone or in a browser.
Links automatically reflect changes to the information you update
Make a link available during selected dates
Turn off a link any time
Share without requiring the other person to create a Cotl account
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